Reference

Know Where You Stand With 662bdt

These legal terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from account registration to how we handle disputes.

Account ConditionsEligibility RulesDispute ProcessBangladesh Access TermsPolicy Updates
662bdt Know Where You Stand With 662bdt
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, a dispute over a transaction, or a request to close your account, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered mobile number so we can locate your account quickly.

Team online

Live Chat

Open the chat window from any page on 662bdt for real-time help with account or legal questions.

Email Support

Send detailed legal or dispute queries to our support address — include your account ID and wallet number.

Account Portal

Log in and use the Help section to submit a formal request or flag a transaction for review.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices at 662bdt

We collect only the information needed to operate your account — your registered mobile number, wallet details for bKash, Nagad, or Rocket, and transaction history. We do not sell your data to third parties. Account access is protected by OTP verification tied to your registered number, so any login attempt triggers a one-time code to your phone. If you want to request a copy of your data, update your registered details, or close your account permanently, contact support through the channels above.

Data Retention We keep account and transaction records for as long as your account is active and for a period after closure as required by our internal compliance process.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences in your browser settings.
Account Security OTP verification on every login means only the holder of your registered mobile number can access the account — no password alone is sufficient.
Data Requests To access, correct, or delete your personal data, submit a request via live chat or email with your account ID and registered wallet number.

Common Legal and Account Questions

These are the questions we hear most often about account terms, eligibility, and data. If yours isn't here, contact support directly.

Access depends on your local law and eligible region. It is your responsibility to confirm that using the platform is permitted where you are located before opening an account.

Multiple accounts are not allowed. If we detect duplicate accounts linked to the same mobile number or wallet, both accounts may be suspended and pending balances held pending review.

Withdrawals are returned to the same bKash, Nagad, or Rocket wallet used for the original deposit. We do not process withdrawals to a different wallet or bank account without a formal verification request.

Contact support via live chat or email, provide your account ID and registered mobile number, and we will process your data access request in line with our retention policy.

Submit a dispute through the Account Portal or via email within seven days of the transaction. Include your account ID, the transaction reference, and a brief description of the issue.

We post updates directly on this page. Continuing to use your account after the effective date of any change means you accept the revised terms. Close your account before that date if you do not agree.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.